What did we learn when visiting the Toyota factory?

We use our trips as a chance to visit the market leaders and learn their success and failure stories. We talk with their first-line employees, managers, and CEOs in our quest to better understand how to create successful organizations.

I want to share what we’ve learned from visiting Toyota, Mazda, Amazon, Zappos, and many other companies on three continents. I will tell you their stories, what I believe is their unfair advantage, and why it’s so hard to mimic them. Finally, I hope to leave you with some ideas to try in your own organization.

Talk delivered at AgileByExample 2020 conference.