Case Studies

Case Study Zappos

The culture of delivering WOW experience in Zappos

During our trips we always try to visit companies known for their unique culture and way of working. You might have read the stories from Toyota and Mazda factories from our stay in Japan. This time, we had a chance to spent almost two hours in Zappos headquarters in Las Vegas, NV. As there was no one else in our group except us, we could get answers to all our questions.

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