Design Thinking – From empathy to action
Are you tired of brainstorming sessions that lead nowhere? This training will show you how to truly solve complex problems – from understanding users to testing solutions.
Design Thinking is a hands-on process that helps teams stop guessing and start acting with purpose. You will learn how to look at challenges through the eyes of the user, generate valuable ideas, and test them quickly, cheaply, and effectively.
You will also learn how to facilitate the entire process – engaging your team and guiding them towards sound decisions.
Who is this training for?
This training is for anyone who wants to solve complex problems better – in products, services, teams, or organizations. It will be especially useful for:
- Product Owners and Product Managers who want to make more accurate product decisions,
- UX Designers who are looking for structure in their work with users,
- Team leaders and managers who want to engage people and support collaboration,
- HR and L&D specialists who want to foster a culture of learning and creative thinking.
It works equally well for digital products, services, internal processes, strategy, or organizational development.
What will you learn?
- How to ask the right questions and get to the root of a problem before jumping to solutions
- How to choose tools for each phase of the process and guide the team with clear goals
- How to run meetings and workshops that people actually want to join – and that deliver real value
- How to support creative thinking in your team, even if people don’t see themselves as “creative”
- How to design and test ideas that can actually be implemented
- How to document the process in a way that supports decision-making, instead of producing “workshop notes”
Trainer
Jakub Perlak
Agile coach and design thinking practitioner. He supports teams and organizations in building environments based on empathy, experimentation, and learning. Facilitator, certified trainer, and active member of the Agile community. He works with people who care about meaningful solutions and smart collaboration.
Training agenda
Understanding
You’ll start by building a shared understanding of the challenge. You’ll analyze the context, assumptions, and project constraints using tools like stakeholder maps and semantic analysis.
Observation
Step into the user’s shoes. Learn how to conduct interviews, observations, and apply methods like Service Safari to gather qualitative data and uncover hidden needs.
Synthesis
Organize and make sense of your data. Build personas, create empathy maps, and turn scattered insights into a clear design challenge.
Ideation
Time to get creative! Explore idea-generation techniques such as brainstorming, the Philips 66 method, and reverse brainstorming. Learn how to balance divergent and convergent thinking in the team.
Prototyping
Turn ideas into tangible forms – with paper, LEGO, or simple office supplies. Explore low-cost prototyping techniques, mockups, and role-playing.
Testing
Validate your prototypes. Learn how to run user tests and iteratively refine ideas before investing in development.
Outcomes after the training
- You’ll be able to lead a complete Design Thinking process – from start to tested solution
- Gain confidence in working with ambiguous problems and unclear expectations
- Engage your team in creative thinking without the pressure of “big ideas”
- Run workshops and meetings that truly support decision-making
- Start treating prototyping and testing as everyday tools, not just “a project phase”
- Use AI tools to support the Design Thinking process
The effect?
Instead of improvising – you’ll guide your team through a process that gives structure, opens space for ideas, and ends with real decisions.
What’s included?
-
Two full training days in a comfortable environment
with lunch, coffee, tea, and snacks included -
Practical materials
templates for the most popular Design Thinking tools -
Personalized certificate of completion
to showcase in your CV or HR systems -
Training led by a practitioner
with hands-on experience working with product teams – no boring slides -
Post-training support
tips on how to apply Design Thinking in your team and products
Looking for individual terms?
We understand that every situation is different. Contact us if:
- You are interested in a different date or location
- You are paying for yourself and looking for a discount or installment payment
- You are looking for a group discount (e.g. you are signing up with a friend or team)
- You need an offer for a company
Frequently Asked Questions:
Are there discounts available if I choose to pay for the course with my own funds?
Yes, we offer special discounts for those who choose to pay for the course with their own funds. Please contact us to discuss individual terms.
Is it possible to spread the course payment into installments?
Yes, we offer the possibility of spreading the payment into convenient installments. For more information and details, please contact us.
Can I purchase a voucher for the training?
Yes, you can purchase a Training Voucher which will be valid for 12 months
Do I have to accept any terms and conditions before taking the training?
Yes, by registering for training, you accept the terms and conditions of participation
What are the rules on payment for training?
The final price of the training is based on the date of registration, not the date of payment of the invoice.
What if I am unable to attend the training after purchasing a ticket?
You can cancel your participation up to 7 days before the start date of the training or move to another available date.
What is included in the price?
The price includes:
- training materials and diploma (digital for online training).
- for Certified ScrumMaster training, the cost of taking the Certified ScrumMaster exam and one possible revision.
- cost of certification and membership fees in accrediting organisations for certified courses.
- lunch and coffee breaks for classroom courses.
The price does not include:
- accommodation and travel costs for participants.